Established Business History
Standards Benchmark #1
Member must be operating pool & spa business for a minimum of 24 months prior to submitting the initial application.
Standards Benchmark #2
Member must have exceptional customer feedback performance-based sales & service activities conduced before, during and after the sale.
Permanent Retail Location
Standards Benchmark #3
Member must have permanent retail location allowing customers to visit business during normal business hours. Hours must be clearly displayed on the front door of the business and permanent signage must be affixed to the building exterior.
Standards Benchmark #4
Member must attend at least one industry training event per year, local training seminar or receive dedicated factory training at the members’ place of business during the previous 12-month period.
Standards Benchmark #5
Member must be in good standing in at least one of the following organizations: Association of Pool & Spa Professionals(APSP, Better Business Bureau (BBB), Independent Pool & Spa Service Association (IPSSA), local or national Chamber of Commerce, National Retail Foundation (MRF), etc.
Consumer Bill of Rights
Standards Benchmark #6
Member must accept and adhere to the Trade Certified Consumer Bill of Rights regarding customer satisfaction and accountability
Source Quality Products
Standards Benchmark #7
Member must be committed to sourcing superior products from a Trade Certified manufacturer, supplier or vendor. Member may also provide ISO 9001 or similar quality rating for their primary suppliers as an alternative.
Standards Benchmark #8
Member must display a minimum four(4) hot tubs and/or one (1) swim spa on retail showroom for consumers to compare models side-by-side.
Standards Benchmark #9
Member must offer employee training on a consistent basis via live events, training events, video on demand, factory trips to maintain a high level of knowledge among sales & service personnel.
Standards Benchmark #10
Is the member giving back to their local community or acting as good corporate citizen, industry ambassador,etc.?