1. We’ve stood the test of time.
TradeCertified™ retailers must have an established business history to be considered for the award. They are required to be active members of national or local trade and business groups, which exhibits their devotion to their customers, the hot tub industry and their local community
2. We’ve proven ourselves.
In order to become a TradeCertified™ spa dealer, a company must have a proven track record of customer satisfaction. Winners must also sign and adhere to a Customer Bill of Rights that outlines how all customers should be treated before, after and during a hot tub or swim spa sale.
3. We’ve proven ourselves.
In order to become a TradeCertified™ spa dealer, a company must have a proven track record of customer satisfaction. Winners must also sign and adhere to a Customer Bill of Rights that outlines how all customers should be treated before, after and during a hot tub or swim spa sale.
4. We know what we’re doing.
TradeCertified™ winners must engage in continuing education hours for their employees, which means that from the sales team to the service technicians, you should be in good hands. Their service department must also meet standards set forth by various industry organizations or local state licensing agencies to qualify for the award.
5. We won based on merit.
Retailers are selected based on merit. TradeCertified™ employs a third-party audit firm to validate applications submitted by local spa dealers who sell products and services in the hot tub and swim spa industry throughout North America.